Returns Policy

All items returned must be unused with the original tags attached and in the original packaging. Our full exchange and returns policy is outlined below.

You are responsible for the cost of postage and the item(s) until they reach us, we therefore recommend using a recorded delivery service which requires a signature. Please be aware postage costs are your responsibility.

RETURNS

If for any reason your item is not as ordered or faulty, please email [email protected] before returning your item. We will cover all costs for item return on all faulty or incorrect items received. In the event an item is faulty, please provide a brief description of the fault to aid us in processing the return quickly.

Step 1. Pack up the items, along with a copy of the sales receipt included in your items original packaging, and post them back to us at: 

Cave Active (Returns)

19 Common View

Stedham

Midhurst

West Sussex

GU29 0NX

Please note you are responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.

Step 2. Upon receiving the item we will issue a full refund for the item or items being returned.  Please note the original postage cost is not refundable. If an item or items returned does not meet our strict standards no refund will be given and the items will be returned to sender. Please read our policy carefully before returning your item or items.

VERY IMPORTANT RETURNS INFORMATION

All items returned to us MUST be unused and in a re-sellable condition including tags and in the original packaging.

If you are returning an item using you MUST keep a postage receipt, if the items don’t make it back to us we cannot give a refund or exchange if you can’t produce this proof. 

PLEASE BE AWARE Products must be returned in a sellable condition including the original tags and packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse any refund or exchange and the all items will be returned to sender. This includes dog hair, make up, smoke smell, Deodorant marks, having been washed, etc. 

You are responsible for any item(s) sent back to us until they are received by ourselves. Therefore, for expensive items, we recommend returning items to us via an insured method such as Royal Mail recorded delivery that will require us to sign for them. On lesser value items, you should obtain a certificate of posting from your Post Office when you send the item(s) back to us. No charge is made by the Post Office for this service

All exchanges are dispatched via our Standard 5-Day service.